[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-fr-aide-et-retour-experience":3},{"title":4,"description":5,"date":6,"section":7,"locale":8,"order":9,"canonicalId":10,"slug":11,"body":12,"alternates":233},"Aide, retour d'expérience et à propos","Trouver les ressources de support, envoyer un retour à l'équipe et consulter les informations de version.","2026-05-06","account-support","fr",3,"help-and-feedback","aide-et-retour-experience",{"type":13,"value":14,"toc":225},"minimark",[15,19,35,40,58,62,71,74,95,108,136,141,145,155,170,183,195,199,203],[16,17,4],"h1",{"id":18},"aide-retour-dexpérience-et-à-propos",[20,21,22,23,27,28,31,32,34],"p",{},"La section ",[24,25,26],"strong",{},"Support"," du menu latéral regroupe les ressources pour vous",[29,30],"br",{},"\naider à utiliser Magic Position, partager vos retours et consulter les",[29,33],{},"\ninformations sur l'application.",[36,37,39],"h2",{"id":38},"centre-daide","Centre d'aide",[20,41,42,43,48,49,51,52,54,55,57],{},"La page ",[44,45,47],"app-link",{"path":46},"\u002Fsupport\u002Fhelp","Aide"," rassemble les ressources",[29,50],{},"\ndisponibles. C'est le point d'entrée pour obtenir de l'assistance ou",[29,53],{},"\néchanger avec la communauté. La page propose plusieurs raccourcis,",[29,56],{},"\nnotamment vers le formulaire de retour d'expérience.",[36,59,61],{"id":60},"envoyer-un-retour-dexpérience","Envoyer un retour d'expérience",[20,63,42,64,68,70],{},[44,65,67],{"path":66},"\u002Fsupport\u002Ffeedback","Envoyer un feedback",[29,69],{},"\npermet de transmettre directement un message à l'équipe Magic Position.",[20,72,73],{},"Le formulaire commence par le choix du type de retour :",[75,76,77,84,90],"ul",{},[78,79,80,83],"li",{},[24,81,82],{},"Suggestion"," — pour proposer une idée ou une amélioration ;",[78,85,86,89],{},[24,87,88],{},"Bug"," — pour signaler un comportement incorrect ;",[78,91,92,94],{},[24,93,26],{}," — pour poser une question ou demander de l'aide.",[20,96,97,98,101,102,104,105,107],{},"Selon le type sélectionné, le placeholder du champ ",[24,99,100],{},"Votre message"," vous",[29,103],{},"\noriente sur ce qu'il est utile de décrire (par exemple, pour un bug : « Que",[29,106],{},"\ns'est-il passé ? Qu'attendiez-vous ? »).",[20,109,110,111,114,115,121,122,125,126,128,129,132,133,135],{},"Le message doit faire entre ",[24,112,113],{},"10 et 5000 caractères",". Le bouton ",[24,116,117,118,120],{},"Envoyer",[29,119],{},"\nle feedback"," soumet le formulaire ; un écran ",[24,123,124],{},"Merci !"," confirme la",[29,127],{},"\nréception. Vous pouvez ensuite cliquer sur ",[24,130,131],{},"Envoyer un autre"," pour",[29,134],{},"\nenchaîner avec un nouveau message.",[137,138],"prose-screenshot",{"id":139,"caption":140},"feedback-form","Formulaire de retour d'expérience — type et message",[36,142,144],{"id":143},"consulter-les-informations-sur-lapplication","Consulter les informations sur l'application",[20,146,42,147,151,152,154],{},[44,148,150],{"path":149},"\u002Fsupport\u002Fabout","À propos"," récapitule les",[29,153],{},"\ninformations de version :",[75,156,157,164],{},[78,158,159,160,163],{},"la ",[24,161,162],{},"version Client"," — la version installée sur votre appareil ;",[78,165,159,166,169],{},[24,167,168],{},"version Serveur"," — celle de la plateforme Magic Position.",[20,171,172,173,175,176,179,180,182],{},"Si une nouvelle version est disponible côté serveur, l'application affiche",[29,174],{},"\nun message vous invitant à ",[24,177,178],{},"rafraîchir l'application",". À l'inverse, si",[29,181],{},"\nvotre client est plus récent, le serveur se mettra à jour prochainement.",[20,184,185,186,189,191,192,194],{},"Si la version serveur n'est pas atteignable, l'écran indique ",[24,187,188],{},"Indisponible",[29,190],{},"\n— l'application reste utilisable mais ne peut pas vérifier l'écart de",[29,193],{},"\nversion.",[137,196],{"id":197,"caption":198},"about-version","Page À propos — versions client et serveur",[36,200,202],{"id":201},"et-après","Et après ?",[75,204,205,216],{},[78,206,207,208,210,215],{},"Consulter les autres articles d'aide depuis le sommaire de la",[29,209],{},[211,212,214],"a",{"href":213},"\u002Fhelp","documentation",".",[78,217,218,219,221,215],{},"Configurer la sécurité de l'appareil — voir",[29,220],{},[211,222,224],{"href":223},"\u002Fhelp\u002Ffr\u002Fappareils-et-securite","Appareils & sécurité",{"title":226,"searchDepth":227,"depth":227,"links":228},"",2,[229,230,231,232],{"id":38,"depth":227,"text":39},{"id":60,"depth":227,"text":61},{"id":143,"depth":227,"text":144},{"id":201,"depth":227,"text":202},[234,236,238,240,241,243,245,247,249,251,253,255,257,259,261,263],{"locale":235,"slug":10},"de",{"locale":237,"slug":10},"en",{"locale":239,"slug":10},"es",{"locale":8,"slug":11},{"locale":242,"slug":10},"id",{"locale":244,"slug":10},"it",{"locale":246,"slug":10},"ja",{"locale":248,"slug":10},"ko",{"locale":250,"slug":10},"nl",{"locale":252,"slug":10},"pl",{"locale":254,"slug":10},"pt",{"locale":256,"slug":10},"ru",{"locale":258,"slug":10},"sv",{"locale":260,"slug":10},"th",{"locale":262,"slug":10},"tr",{"locale":264,"slug":10},"zh"]